Welcome back everybody.
If you missed this week, you missed out on a good laugh! It was video day at the library and we watched a couple of classics about Customer Service. The first video was called 'The art of customer relations'. If you missed the class, you can go to the library and borrow the video, it's call number is 658.812BUSI and you can get the hand-out from the top, right hand drawer of my desk to complete at home.
Another video we watched was called 'Dealing with customer aggression' and it was hilarious! Well worth a watch. One important point that was stressed was that we need to be 'empathetic listeners', which brought us the the 'Pig Personality Profile', which brought us to tears of laughter. If you missed it, ask one of your classmates to fill you in. :-)
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