We missed about half of the class this day and had to be careful not to get too far ahead of everybody else. So we went to the library and learned how to access this blog. Thank you so much for the encouraging comments everyone. You are so fun to work with.
To complete the board game activity, each team had a go at playing the other team's game and while they did so, they came up with a list of possible alterations that could be made. After that we practiced negotiation skills while consulting about the changes. It ended up a win-win situation for everyone. Congratulations on the successful outcome.
After lunch, we had a discussion about Interpersonal Skills and what their place is in relation to Quality Customer Service as well as Negotiation Skills.
Students were shown pictures and asked to answer questions about them. If you missed this activity, don't worry, you can still have a go.
Instructions:
On a piece of paper, write your name and today's date. Also write, "Interpersonal Skills"
Look at the following pictures and answer the questions for each one:
Picture 1) Mechanic
1.How important are interpersonal skills for this line of work?
2.What will happen if this person has poor interpersonal skills?
3.Would the education and training this person had in preparing for their career help them improve interpersonal skills?
Picture 2) Court Room
1. Are interpersonal skills important in the careers that these people are practicing?
2.What happens if interpersonal skills are lacking?
3.If you were going to employ the person on the left, what kind of interpersonal skills would you want him to have?
Picture 3) Salesman
1. Do you think this salesperson has good interpersonal skills?2. What kinds of interpersonal skills would be important in his work?
3. What happens if interpersonal skills are lacking?
Picture 4) Doctor
1. List some of the kinds of interpersonal skills that are needed in a health care professional.
2. Have you ever visited someone in this occupation who did not have good interpersonal skills? If so, what was it like?
3. Are interpersonal skills in this work optional or do they play a role in the actual success of the job being performed?
1. Is this person likely to have good interpersonal skills?
2. What opportunities have you had to observe the interpersonal skills of someone in this line of work?
3. Based on what is shown on television, how are good interpersonal skills helpful in this job? Does television provide an accurate portrayal of this job?
Please complete this assignment and hand it to me at your very first opportunity so I can give you credit for your work.
See you next week,
Elizabeth
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